We at The Matcha Society strive to offer the highest quality products and services. We hope you are delighted with every purchase. If not, we're here to help.

Returns
You have 14 days from the purchase date to return an item if you are not fully satisfied. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Some goods are exempt from being returned, such as edible produts.

Return Process
To initiate a return, please follow these steps:
1. Email us info@the-matcha-society.com to notify us of your return. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Pack the item securely in its original packaging. Include your proof of purchase, and if possible, the return form provided by our customer service.
3. Send your item to:
[Your Company Name]
[Street Address]
[City, State, ZIP Code]

Please note: You will be responsible for the return shipping costs. We strongly recommend that you use a traceable and insured shipping method. The Matcha Society is not responsible for returns lost in transit.

Refunds (if applicable):
Upon receiving your return and inspecting the condition of your item, we will process your refund. The refund will cover the cost of the item but not the shipping costs. Allow at least [Number of Days] business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@the-matcha-society.com and send your item to the address listed above.

Contact Us
If you have any questions on how to return your item to us, contact us at info@the-matcha-society.com

Policy Changes
The Matcha Society reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.